FAQs

General Residential Service Questions

Why was I charged for extras?

Service is limited to what fits into the container. Lids must touch plastic to plastic otherwise you are charged for extras. Anything placed next to your containers will be picked up and charged to your account as extra's. Please do not place anything next to your containers that you do not want removed. If you would like more than 4 extra bags of refuse collected, please contact our office via our "contact us" page.

What is my responsibility to ensure proper service?

Customers are responsible for access to containers. This means your containers must be within 5 feet of the edge of the road and spaced 3 feet apart and 5 feet from any obstructions. Dumpsters must have an approach of 60 feet and a viable turn around.

What happens if my garbage is missed?

If your service is missed due to conditions outside of our control, we will take the equivalent of your missed service at no additional charge on your next accessible service day. If you feel you have been missed, inside of the companies control please contact us via our "contact us" page within 24 hours.

Why is my bill so high?

In Thurston County we bill for residential services 2 months in advance. If your account was started in the middle of a billing cycle, you may have been billed for three months. Your future bills will only be for two months.

Can I stop my service while I am on vacation?

Yes. Vacation stops are for a minimum of 2 weeks once a quarter. Please use the contact us page to place your account on hold.

How do I make changes to my account?

You may call the local office or use our contact us page to make changes.

When I am required to supply my own can, what are the can requirements?

This depends on the type of truck that services your area. Customer supplied cans must have a water tight, close fitting lid and two handles. A mini can should not exceed 20 gallons or weigh more than 35 pounds when full. A standard can should not exceed 32 gallons or weigh more than 65 pounds when full or 12 pounds when empty. Overweight and/or Oversize cans will be assessed extra charges.

What are the charges for Recycle Program Adjustment and Value of Recyclables on my bill?

The Recycle Program Adjustment is the charge for recycling. The Recycle Credit is the value of the recycled material that is shared with all Thurston County residential customers.

Why am I being charged for recycling when I don’t recycle?

Recycle is mandated by the State of Washington and Thurston County. In 1989 the state mandated that all residents would pay for the recycle program. This was passed in the form of the “Waste Not Washington Bill”. Thurston County Ordinance 13696 section 3 explains the minimum level of service within the county.

Why can’t I recycle glass in my comingle recycle container?

Breakage during collection leaves glass shards in the paper that damage processing equipment and poses a danger to sorting crews. This reduces the recyclability of recycled paper and increases processing and disposal costs.

What can I put in my commingle recycle container?

For a current list of accptable materials Please visit County website or view our brochure here.

What should I do with recyclables that won’t fit in the container?

All material should be placed in your container. Please contact us for a second recycling container. For a list of recycling locations Click here.

How can I pay my bill?

You can pay your bill by phone by calling 855-569-2719 or 360-923-0111 or by visiting www.wasteconnections.com

Why has my pick up time changed?

Though our drivers try to pick up at the same time each week this is not always possible. For this reason we ask that your containers be available for service by 6:00am to ensure pick up.



General Commercial Container Service Questions

How long can I keep the container?

We offer two types of commercial services. Temporary and permanent. Temporary services can last 2-90 days. Permanent services are for customers who need a container for longer than 90 days and are serviced weekly.

How long does it take to get a container?

Containers are usually delivered 1-3 working days after the order is taken.

What can I put in a dumpster (1 - 6yd)?

Containers are for large amounts of household trash. There can be NO hot ash, petroleum products, insecticides, hazardous waste, car batteries, engine parts, construction debris, roofing materials, concrete, or refrigerator/freezers, animal carcasses or parts in the containers. Please contact Darling at http://darlingii.com

What is demurrage?

Demurrage is the rent on a drop box.

What is E & R?

E & R stands for empty and return. This is the hauling charge when we empty a drop box then take it back to the customer’s site.

When will I be billed for my drop box?

We bill drop boxes once a month. Since we bill after the fact we bill at the beginning of the month for service provided in the previous month.