FAQs.

General Residential Service Questions

Service is limited to what fits into the container. Lids must touch plastic to plastic otherwise you are charged for extras. Anything placed next to your containers will be picked up and charged to your account as extra's. Please do not place anything next to your containers that you do not want removed. If you would like more than 4 extra bags of refuse collected, please contact our office via our "contact us" page.

Customers are responsible for access to containers. This means your containers must be within 5 feet of the edge of the road and spaced 3 feet apart and 5 feet from any obstructions. Dumpsters must have an approach of 60 feet and a viable turnaround. The lane of travel must be 14 feet high, 12 feet wide and be clear of vegetation.

If your service is missed due to conditions outside of our control, we will take the equivalent of your missed service at no additional charge on your next accessible service day. If you feel you have been missed, inside of the companies control please contact us via our "contact us" page within 24 hours.

In Thurston County we bill residential services in 2 months increments. If your account was started in the middle of a billing cycle, you may have been billed for three months. Your future bills will only be for two months. If you have placed out extra refuse or your containers are overfull there is an additional charge. If you would like to upgrade your refuse container, please use the "contact us" page.

Yes. Vacation stops are for a minimum of 2 weeks once a quarter. Please use the "contact us" page to place your account on hold.

You may call the local office or use our "contact us" page to make changes.

In our effort to provide great customer service, we will provide all containers for new service.

The Recycle Program Adjustment is the charge for recycling. The Recycle Credit is the value of the recycled material that is shared with all Thurston County residential customers.

Recycle is mandated by the State of Washington and Thurston County. In 1989 the state mandated that all residents would pay for the recycle program. This was passed in the form of the “Waste Not Washington Bill”. Thurston County Ordinance 13696 section 3 explains the minimum level of service within the county.

Breakage during collection leaves glass shards in the paper that damage processing equipment and poses a danger to sorting crews. This reduces the recyclability of recycled paper and increases processing and disposal costs.

For a current list of accptable materials Please visit County website or view our brochure here.

All material should be placed in your container. Please contact us for a second recycling container. For a list of recycling locations Click here.

You can pay your bill by phone by calling 855-569-2719 or 360-923-0111 or by visiting www.wcicustomer.com

Though our drivers try to pick up at the same time each week this is not always possible. For this reason we ask that your containers be available for service by 6:00am to ensure pick up.

General Commercial Service Questions

We offer two types of commercial services. Temporary and permanent. Temporary services can last 2-90 days. Permanent services are for customers who need a container for longer than 90 days and are serviced weekly.

Containers are usually delivered 1-3 working days after the order is taken. Containers may be ordered up to 30 days in advance of delivery.

Containers are for large amounts of compactable household trash. There can be NO hot ash, petroleum products, insecticides, hazardous waste, car batteries, engine parts, construction debris, roofing materials, concrete, or refrigerator/freezers, animal carcasses or parts in the containers. Please contact Darling at http://darlingii.com for animal rendering.

Demurrage is the rent on a drop box.

E & R stands for empty and return. This is the hauling charge when we empty a drop box then take it back to the customer’s site.

We bill drop boxes once a month. Since we bill after the fact we bill at the beginning of the month for service provided in the previous month.